PolicY & Procedure

1. DAVAJ ARTISTRY'S GUARANTEE

Pada believes every guest should leave feeling beautiful and love their new hair care retail products. She is confident in her services and hair care products, however, for any reason she will exchange or issue a credit of 50% retail's value on used products and 100% retail's value on unused products within 14 days of purchased date. Additionally, if you are not completely satisfied with your service, Pada is more than happy to make any adjustments, at no cost to you, within 14 days. 

2. LATE FOR AN APPOINTMENT

Pada will always do her best to accommodate you if you are running late for a scheduled reservation. If you are running more than 15 minutes behind, please understand your reservation may need to be rescheduled to ensure only the highest quality of service.

3. CANCELLATION / RESCHEDULING

Pada strives to accommodate her clients to the best of her ability. In order to do so, all scheduled reservations are email and SMS automated: a confirmation at time of booking, a request for confirmation 48 hours before scheduled reservation, and a reminder 24 hours before scheduled reservation.  Pada asks that reservations be canceled/rescheduled 24 hours prior to the original scheduled reservation. If 2 appointments are canceled without 24-hour notice, a non-refundable deposit will be required to to book future reservations. Please see deposit policy below.

CANCELLATION ARE NOT ACCEPTED BY EMAIL. Please text 651. 354. 3688.

4. DEPOSIT FEES

A non-refundable deposit equal to 50% of booked reservation's total will be enforced;  deposit will be applied towards service total during checkout.
• applies to first time guests OR guests with a history of reservations with any 2 combination of no show or canceled/rescheduled after the 24 hour grace period.
• cancellation/rescheduling BEFORE the 24 hour grace period- deposit will be credited for future services.
• cancellation/rescheduling AFTER the 24 hour grace period or a no show- guest forfeits the deposit. Deposit will NOT apply towards future reservations.

WEDDING/LASH PARTIES & OTHER OUT CALL SERVICES
Please refer to your contract of agreement for deposit fee & cancellation policy.

5. PAYMENT

Gladly accepting Cash, Visa, MasterCard, Discover Card and Checks. Returned checks will be subjected to a $35 fee.

6. PROMOTIONAL OFFERS & GIFT CERTIFICATES

-Limit 1 per person and 1 as gift per person
-Promotional Value Expires 6 months from date of purchase, HOWEVER, the amount paid NEVER expires
-No hidden fees.
-Not redeemable for cash.
-Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance.
-Not a credit or debit card.
-Purchases deducted from gift card until balance reaches zero.

***NO RETURNS ON GIFT ONCE IT HAS BEEN PURCHASED***

Delivery Information and Requirements for E-Gift Card Purchasers
All orders will be deliver via email with a processing fee of $1.50. All e-gift cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your e-gift card order may be delayed until it can be corrected. If the date on which you want an e-gift card delivered has passed and you have not received confirmation that the e-gift card was sent, please contact Pada. Please refer to your order number, or be ready to supply your email address. We are not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient.

Reasons for Failed Delivery
If you have confirmed the recipient's email address but the e-gift card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
-Spam filter blocked email or routed it to a bulk/spam folder
-Recipient's firewall blocked the email
-Email inbox is over size limit
-Invalid email address